Everything you need.
Every feature below is built into the platform and managed from your online portal — most come as standard, and the rest are simple plan add-ons.
IVR / voice menu
Greet callers and route them to the right person or department with a customisable voice menu. Included on Plus and Premium, or as an add-on on Basic — see pricing.
Incoming numbers
Local UK numbers in any area code, plus non-geographic numbers covering 60+ countries worldwide. See our phone numbers.
Call queue
Hold callers in an orderly queue with maximum wait times and automatic transfer if nobody's free. Included on Plus and Premium, or as an add-on on Basic — see pricing.
Call recording
Every call is recorded and stored in your portal, ready for playback whenever you need it.
Ring groups
Ring several extensions at once or cascade through them one by one until someone answers.
Extensions
Use desk handsets, mobile and desktop apps, or softphones — each user gets their own extension. See our handsets.
Voicemail to email
Missed messages land straight in your inbox as an audio file, so nothing gets missed.
Caller display
See who's calling before you answer, so you can pick up prepared every time.
Music on hold
Keep callers reassured with music while they wait to be connected.
Live call reports
Search and review call activity by number, cost, duration or date, all from your portal.
Time-based routing
Route calls differently depending on the time of day, day of week, or public holidays.
Call forwarding
Forward calls to a mobile, landline or another extension so you're always reachable.
Call blocking
Block unwanted or nuisance numbers so they never trouble your team again.
Company phone book
Share contacts across your whole team with speed dial for the numbers you call most.
Most features are included as standard; a few — like call queues and IVR menus — are included on Plus and Premium and available as a low-cost add-on on Basic. See our pricing for the full breakdown.
Ready when you are.
Start a 14-day free trial with 30 minutes of calling credit — or call us on 01922 21 33 33.